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Lonna Downard
Owner/Operations Manager

Lonna Downard moved to Nashville after getting her degree in business from Ivy Tech State College in 1999. Throughout her career she has achieved many merit awards and business-related certifications. Lonna has an extensive background in business operations and expert customer care.  She has over 14 years professional experience in the legal field helping people in need. Lonna is committed to providing superior service to our clients and the community

Martha Ruehle
Office Manager/Paralegal

Martha has 34 years experience as a Legal Assistant/Paralegal. She has assisted to help recover compensation for clients in the following areas: personal injury, medical malpractice, insurance defense, workers’ compensation, real estate, probate, juvenile court and social security disability administration. She worked as the Assignment clerk to a Chief Criminal Court Judge (multi county) for two years. She served 11 years as a paralegal/office manager for a family law firm, as well as 4 years with a private investigation firm handling criminal defense cases.

Karen K. Chapman
Office Manager/Paralegal

Karen is a graduate of Lambuth University with a Bachelor of Science Degree. She has been part of our team for over 9 years. She is celebrating her tenth wedding anniversary with our very own Brandon Chapman! The funny pair enjoy travel, tennis and golf!

Legal Support Areas:  Social Security Disability

Samantha Gray

A graduate of White House High School, Samantha's experience includes customer service and medical collections.

Legal Support Areas:  Social Security Disability

Kelly Jones

Kelly graduated from Franklin High School and pursued a career in paralegal while working for a personal injury attorney in Columbia, Tennessee from 2008-2014. Ms. Jones can truly empathize with what clients are going through. In 2007, she and her sons were in an automobile accident, which resulted in horrific injuries. She knows firsthand, just how it feels and therefore, gets extreme satisfaction in helping others receive the best results possible from their accidents and injuries.

Legal Support Areas:  Personal Injury, Workers' Compensation and Auto Accidents

Jodi Biggs

Jodi was raised in Greenbrier, Tennessee and  has been a welcome addition at Downard since 2017. She loves working with our clients and always has a smile on her face. We can always count on Jodi to keep the office in high spirits; when she's not working, she loves spending time with her daughter and dogs Lily and Oliver.

Mike Jenson
Intake & Document Specialist

Mike graduated  from Gallatin High School in 1996 and  Vol State in 2001 with an associates degree in University Studies. He also attended Middle Tennessee State University and Tennessee State University where he graduated with degrees in History and Political Science.

Legal Support Areas:  Social Security Disability


Kelsey Dunkle
DDS Specialist

Kelsey was born in Columbia, TN and raised in Lewisburg. She's a proud home-school graduate and super excited to begin her career in the legal field. When Kelsey isn't working, she enjoys spending time with her family, especially her son Jax. If you're lucky enough to catch Kelsey on the phone when you call, you'll love her cheery disposition and willingness to help! She makes a wonderful addition to the Downard staff and we're so glad she's here!

Katie Norris

Katie graduated from Gallatin High School and Volunteer State Community College with an Associates Degree in Paralegal Studies. She has worked as a legal assistant and paralegal for the last several years with a focus on Family Law and Custody. When she's not working, Katie enjoys spending time with her family and friends. She also enjoys painting.

Baby D
Firm Mascot

Baby D was David Downard's pride and joy and the official Downard "mascot."  He spends lots of time in the Downard office when his mom (Lonna) is working and loves making the staff and clients smile.  Of course this doesn't come without a price! He's spoiled rotten! But everyone loves him and he just makes our office a brighter, happier place!

Firm Mascot, Jr.

We are pleased to announce that Baby D is now a big brother! Baby Coco has joined the family and has gotten rave reviews from employees and clients. She's so tiny and adorable and makes the cutest little baby noises! Baby D, on the other hand, is still adjusting to the new addition. He's learning (reluctantly) to share the spotlight and most importantly, to share his momma! 

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